Customer Feedback

We believe that the opinions of the residents are very important with regards both our construction and refurbishment work and we appreciate your feedback over what we do and how this work has affected you (whilst we receive a lot of heart-warming feedback we learn as a company through both positive and negative feedback so please give us an honest opinion).

With the correspondence we have with local councils we have a commitment to getting it right for the community we are working in and making sure that the council get the feedback they need to make improvements.

Your Opinion Counts
A note of thanks, as well. It’s been a pleasure working with you and with everyone from A & E Elkins. Many thanks for your professionalism, thorough work and kind, friendly manner. Please extend my thanks to everyone who worked on the windows in the flat as well. Their excellent work looks great. 
Mr Kallus, Peacock St, Pullens Buildings (April 2016)

I just felt the need to write and compliment you and your team on the fine job you have done on the windows. I am extremely satisfied with the quality of the work and recognize that it has been done to a high professional standard in what are challenging conditions. I appreciate the consideration and courteousness you have shown in my dealings with yourselves;  combine that with a very organized approach on your part which has made this venture for me totally stress-free. I was apprehensive at the start and that proved to be completely unfounded. Hats off to you and other team workers; a really good effort!
Mr Wilson – Peacock St, Pullens Buildings (April 2016)

I am extremely happy with all my dealings with A&E Elkins,  particularly Kathleen Garcia (RLO) who has been extraordinarily helpful and has gone the extra mile to accommodate me with all my needs.
Mr Blake, Gibbon Road (May 2015)

Workmen are very friendly and reliable. 
Mrs Ramesh, Gibbon Road (May 2015)

The electricians worked extremely hard they didn’t stop all day – 8am until 7pm. 
Mrs Mills, Barsett Road (May 2015)

Most of my dealings have been with Ms Garcia – she is excellent and most professional.
Ms O’Driscoll, Barset Road (April 2015)
Very good workers – they were excellent. 
Mrs Cook, Barset Road (April 2015)
Workmen are very friendly and reliable. 
Mr Rooney, Lindon Grove (March 2015)
The electrical work is very good so far. 
Mr Anderson, Barsett Road (March 2015)

Electrical re-wiring; window overhaul and front door replacement.  The A&E Elkins Liaison Officer and Site Manager were very helpful and they looked after me very well.  I thank them both, very professonal.  The workman was very much the same to.  Thank you all very much, good job all. 
Mr Glassborow, Taplow House (March 2015)

Having now had the final works done of: electrical rewiring, windows being inspected and any replacement items being done and the front door being replaced.  The personnel who came to do any of the above, arrived at the time stated, completed the work within the time frame given.  They made sure the premises were left neat and tidy and worked in a very professional way.  All personal problems that I had were dealt with satisfactory.

I would like to thank all who carried out the works and would recommend to any future tenant who may be concerned about having the work done, the efficiency of the work being undertaken.

Mr Charnock, Aylesbury Est. TRA Board Committee (March 2015)
I would just like to say thank you to all those did work on my kitchen.   All the workmen tool pride in their work, they were very polite and worked really hard without hardly having any breaks, they cleaned up all their mess they were always on time or earlier.

All the liaison officers were spot on doing their checks to the property and were always on hand and very helpful at all times.  I would recommend your company of Elkins to whom need word done.  Thank you again.

Pelican Estate resident (February 2015)
To All the Team, Thanks so much, you’ve all been AMAZING.
Susie – Patsy & Andy, Conant residents (February 2015)

It’s lovely to see people ready to help still in these hard times, hats off to these wonderful companies and to you Michelle Thorpe for all your hard work
Chell Turner, Southwark resident (January 2015)

To Elkins, I would just like to say what a brilliant job your workmen have been doing on Montaque Square, they are very clean and tidy and the tenants here are really pleased.

What a team you have got, they are also very pleasant and helpful.

I hope you will find this letter helpful.  On behalf of the tenants

Tenant, 98 Montague Square (November 2014)
I would like to thank A&E Elkins for the kind donation to the TRA.  The money was used to organise a day trip for Residents and the children to for a day out.  It was an extremely kind gesture to donate.

I would also like to say the works been carried out by the contractors are brilliant, they are very polite and professional.  Thanks again. 

Mary O’Sullivan, TRA (August 2014)

Thank you sooo much to you and your team.  A great job.  I can now get on to decorating, cleaning, I will be singing your praises at our  next committee meeting.  Hope you and your team success for the future.

Jack, Olney House (August 2014)
Dear Ray and Rod  (Ray Elkins, Managing Director & Rod Miller, Operations Manager)

I am a tenant at the Conant House and I am writing to express my heartfelt thanks to you and all the staff at A&E Elkins for the wonderful and kind gesture you made by offering to redecorate my living room.

At the beginning of May last year, I moved into my flat by way of a mutual exchange.  The property was in a bad state of disrepair but I was ready to roll up my sleeves and bring it up to a good standard.  Unfortunately, my health took a turn for the worse and I was diagnosed with lung cancer in July.  After a lengthy stay in hospital followed by 4 months of gruelling chemotherapy and radiotherapy treatment.  I was at a very low ebb and the conditions I was living under were dragging me down to the point that they were affecting my recovery.

I reached out to Southwark Council to ask if there was any possibility for them to help me out under the circumstances.  I was told it was not possible.  When your company arrived on site to carry out improvement works on the estate, I had a visit from your RLO, Michael Springer, during which we discussed the planned agenda.  I kept apologising for the state of the property and explained the reasons why I was living in such dire surroundings.  We discussed my illness and Michael was very sympathetic.  He assured me that he would do everything possible to work around my needs during the planned works.

A few days later, Michael paid me another visit, he told me that he had explained my circumstances to you.  Then, to my utter astonishment, he told me that your company had offered to redecorate my living room at the company’s expense. He explained a bit about A&E Elkins and how they were a family firm.  He also said that you were both the kind of bosses who could be approached when someone needs help, which is at the core of the company values.  I cannot begin to describe in words how this gesture from complete strangers made me feel.  It moved me to tears of joy and gave me a first bit of positive news I had received in a long time.

The work has now been completed and has been carried out to the very high standard.  I cannot praise your staff enough for the help and consideration that they have shown me whilst the work was in progress.  The people involved in the project were: Michael Springer (RLO) – James Powell (Site Manager) – Samson (Labourer) – Andy Osborn (Painter) – Lewis Jacobs (Plasterer).  I have nothing but praise for everybody involved and for the high standard of workmanship and courteous shown to me as a tenant.  Michael in particular is very approachable and has shown by his actions that nothing is too much trouble for himself or the company.

Unfortunately, I do not have a very good prognosis but A&E Elkins have made me so happy.   I can now live each day on a positive note thanks to my new surroundings.  I have approached Michael to request details of how I can go about making a donation to A&E Elkins charitable works which I read about on your community newsletter.  As soon as he lets me know, I will make a donation of £200 for you to do with as you see fit.

Thank you all from the bottom of my heart.  Yours sincerely, Susie

Susan Crimins, Conant House (5 August 2014)

Dear Matt (Matt Wheelan – Draper Estate Site Manager)
I would like to say a huge thank you for your help in keeping my fish alive during the switch over of the electric in the building, if it was not for your quick thinking I am sure I would have lost them all, and yet again A&E Elkins Limited have gone out of there way to be very helpful, not only in this matter but with the refurb of Draper House, all your staff have been very helpful and friendly.
When we had the new heating system put in, I was very impressed with the speed your staff was in and out, only one day to complete the work for a total new heating system with a new boiler, radiators and new pipes, I don’t think any other company could have done that so quick.
Also a huge thank you for the professional guys that installed my new kitchen (Mark and David) again very friendly and helpful, A&E Elkins Limited in my mind got to be one of the best company’s out there and would recommend them to anyone in a heart beat.
Thanks again to your all for your good work.

Mr R Carrington – Draper House (May 2014)

 

The DRA wishes to thank A&E Elkins for making possible the relocation of the Taitt family from flat 11 to flat 22 at Draper House . We understand that Elkins’ RLO Ms. Terri Burns, aware of the conditions the Taitts were living in at flat 11 and knowing of the availability of flat 22, organized with Matt Whelan the refurbishment of flat 22. The flat was refurbished and suitable for habitation within a week. Elkins’ contractors worked over the weekend to assist Katie, her husband Alvin and their young daughters, with the move into the newly refurbished property.

As DRA we wish for you to know that your work has been greatly appreciated: Elkins’ generosity, compassion, understanding and hard work have meant that a family which was reduced to living in humiliating, unsafe and unsanitary conditions for a year by the carelessness of the council, is now living safely. Thank you again and best wishes for completing the building works at Draper House

Luisa Pretolani – Chair, ORA-Draper Residents Association (April 2014)
Just a quick note to say that we are delighted with the window replacements at 50 Forsyth Gardens. We returned to the house on Saturday morning and were extremely impressed with the difference that the double-glazing was already making to the warmth of the house.

Kind regards

Colin and Silvia – Forsyth Gardens (March 2014)
I am sending you this Email to let you know how pleased we were with the work carried out at our flat (complete re wiring of electrics).

I must admit and as you know through past conversations we both had prior to the work being done how anxious I was about certain aspects of the work, well looking back on it now I had nothing to worry about because the work carried out here at our flat was done to a very high standard with every effort made to pull the wires through rather than have trunking, sometimes this proved difficult but they did it, there was only one area that needed trunking and it has blended in beautifully with the existing skirting around the floor.

The workers who came here to carry out the work arrived promptly on time on the arranged date of 25.03.2014. They were all very polite and courteous at all times and did the work on a non stop basis until they had completely finished showing us and our belongings every respect along the way

I admired the way they worked as a team, no one getting in each others way what-so-ever in other words they were all very professional indeed, they cleared and cleaned up any mess made at the end of the days work.

My Husband and I think the workers who came here that day are a credit to A.E.Elkins.

Joanne, I would also like to take this opportunity to thank you for the role you played too in all this and the great communication between us and the after care you have shown us.
With regards

Mr and Mrs Bugeja – Trevelyan House (March 2014)

My wife and I, would just like to convey our thanks and gratitude to the crew that completed our house re-wire on Thursday/Friday 13th & 14th June 2013. It was a pleasure to have this crew Dennis, Jack, Joe and one other (didn’t get his name) in our home, and nothing was too much trouble for them.

They completed the job with the upmost efficiency and kept us informed of the progress, every step of the way, they cleared up as they worked, leaving us very little to do when the job was completed. We understand that this crew were contracted by you, and would ask you to give them our thanks and pass on our comments and gratitude to their employers.

Geoff and Jean H
Alan Gawler – Leathermarket JMB

The Tenant satisfaction survey returns for the Simla House and Burwash House Decent Homes work, carried out by A&E Elkins Ltd., which included replacement kitchens, boilers and electrical wiring, has shown that 97.5% of tenants were satisfied overall. The criteria included the quality of the work, the attitude and cleanliness of the tradesmen and the time taken to complete the work. Whilst the survey did uncover some unfinished work, comments such as “So nice to have a lovely kitchen”, “very good quality and very happy” and “very good – all trad

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