We believe that the opinions of the residents are very important with regards both our construction and refurbishment work and we appreciate your feedback over what we do and how this work has affected you (whilst we receive a lot of heart-warming feedback we learn as a company through both positive and negative feedback so please give us an honest opinion).
With the correspondence we have with local councils we have a commitment to getting it right for the community we are working in and making sure that the council get the feedback they need to make improvements.
Your Opinion Counts
I would like to thank all who carried out the works and would recommend to any future tenant who may be concerned about having the work done, the efficiency of the work being undertaken.
All the liaison officers were spot on doing their checks to the property and were always on hand and very helpful at all times. I would recommend your company of Elkins to whom need word done. Thank you again.
What a team you have got, they are also very pleasant and helpful.
I hope you will find this letter helpful. On behalf of the tenants
I would also like to say the works been carried out by the contractors are brilliant, they are very polite and professional. Thanks again.
Thank you sooo much to you and your team. A great job. I can now get on to decorating, cleaning, I will be singing your praises at our next committee meeting. Hope you and your team success for the future.
I am a tenant at the Conant House and I am writing to express my heartfelt thanks to you and all the staff at A&E Elkins for the wonderful and kind gesture you made by offering to redecorate my living room.
At the beginning of May last year, I moved into my flat by way of a mutual exchange. The property was in a bad state of disrepair but I was ready to roll up my sleeves and bring it up to a good standard. Unfortunately, my health took a turn for the worse and I was diagnosed with lung cancer in July. After a lengthy stay in hospital followed by 4 months of gruelling chemotherapy and radiotherapy treatment. I was at a very low ebb and the conditions I was living under were dragging me down to the point that they were affecting my recovery.
I reached out to Southwark Council to ask if there was any possibility for them to help me out under the circumstances. I was told it was not possible. When your company arrived on site to carry out improvement works on the estate, I had a visit from your RLO, Michael Springer, during which we discussed the planned agenda. I kept apologising for the state of the property and explained the reasons why I was living in such dire surroundings. We discussed my illness and Michael was very sympathetic. He assured me that he would do everything possible to work around my needs during the planned works.
A few days later, Michael paid me another visit, he told me that he had explained my circumstances to you. Then, to my utter astonishment, he told me that your company had offered to redecorate my living room at the company’s expense. He explained a bit about A&E Elkins and how they were a family firm. He also said that you were both the kind of bosses who could be approached when someone needs help, which is at the core of the company values. I cannot begin to describe in words how this gesture from complete strangers made me feel. It moved me to tears of joy and gave me a first bit of positive news I had received in a long time.
The work has now been completed and has been carried out to the very high standard. I cannot praise your staff enough for the help and consideration that they have shown me whilst the work was in progress. The people involved in the project were: Michael Springer (RLO) – James Powell (Site Manager) – Samson (Labourer) – Andy Osborn (Painter) – Lewis Jacobs (Plasterer). I have nothing but praise for everybody involved and for the high standard of workmanship and courteous shown to me as a tenant. Michael in particular is very approachable and has shown by his actions that nothing is too much trouble for himself or the company.
Unfortunately, I do not have a very good prognosis but A&E Elkins have made me so happy. I can now live each day on a positive note thanks to my new surroundings. I have approached Michael to request details of how I can go about making a donation to A&E Elkins charitable works which I read about on your community newsletter. As soon as he lets me know, I will make a donation of £200 for you to do with as you see fit.
Thank you all from the bottom of my heart. Yours sincerely, Susie
Dear Matt (Matt Wheelan – Draper Estate Site Manager)
I would like to say a huge thank you for your help in keeping my fish alive during the switch over of the electric in the building, if it was not for your quick thinking I am sure I would have lost them all, and yet again A&E Elkins Limited have gone out of there way to be very helpful, not only in this matter but with the refurb of Draper House, all your staff have been very helpful and friendly.
When we had the new heating system put in, I was very impressed with the speed your staff was in and out, only one day to complete the work for a total new heating system with a new boiler, radiators and new pipes, I don’t think any other company could have done that so quick.
Also a huge thank you for the professional guys that installed my new kitchen (Mark and David) again very friendly and helpful, A&E Elkins Limited in my mind got to be one of the best company’s out there and would recommend them to anyone in a heart beat.
Thanks again to your all for your good work.
The DRA wishes to thank A&E Elkins for making possible the relocation of the Taitt family from flat 11 to flat 22 at Draper House . We understand that Elkins’ RLO Ms. Terri Burns, aware of the conditions the Taitts were living in at flat 11 and knowing of the availability of flat 22, organized with Matt Whelan the refurbishment of flat 22. The flat was refurbished and suitable for habitation within a week. Elkins’ contractors worked over the weekend to assist Katie, her husband Alvin and their young daughters, with the move into the newly refurbished property.
As DRA we wish for you to know that your work has been greatly appreciated: Elkins’ generosity, compassion, understanding and hard work have meant that a family which was reduced to living in humiliating, unsafe and unsanitary conditions for a year by the carelessness of the council, is now living safely. Thank you again and best wishes for completing the building works at Draper House
I must admit and as you know through past conversations we both had prior to the work being done how anxious I was about certain aspects of the work, well looking back on it now I had nothing to worry about because the work carried out here at our flat was done to a very high standard with every effort made to pull the wires through rather than have trunking, sometimes this proved difficult but they did it, there was only one area that needed trunking and it has blended in beautifully with the existing skirting around the floor.
The workers who came here to carry out the work arrived promptly on time on the arranged date of 25.03.2014. They were all very polite and courteous at all times and did the work on a non stop basis until they had completely finished showing us and our belongings every respect along the way
I admired the way they worked as a team, no one getting in each others way what-so-ever in other words they were all very professional indeed, they cleared and cleaned up any mess made at the end of the days work.
My Husband and I think the workers who came here that day are a credit to A.E.Elkins.
Joanne, I would also like to take this opportunity to thank you for the role you played too in all this and the great communication between us and the after care you have shown us.
My wife and I, would just like to convey our thanks and gratitude to the crew that completed our house re-wire on Thursday/Friday 13th & 14th June 2013. It was a pleasure to have this crew Dennis, Jack, Joe and one other (didn’t get his name) in our home, and nothing was too much trouble for them.
They completed the job with the upmost efficiency and kept us informed of the progress, every step of the way, they cleared up as they worked, leaving us very little to do when the job was completed. We understand that this crew were contracted by you, and would ask you to give them our thanks and pass on our comments and gratitude to their employers.
The Tenant satisfaction survey returns for the Simla House and Burwash House Decent Homes work, carried out by A&E Elkins Ltd., which included replacement kitchens, boilers and electrical wiring, has shown that 97.5% of tenants were satisfied overall. The criteria included the quality of the work, the attitude and cleanliness of the tradesmen and the time taken to complete the work. Whilst the survey did uncover some unfinished work, comments such as “So nice to have a lovely kitchen”, “very good quality and very happy” and “very good – all trad